UPDATE about why website has been down the month of January

UPDATE: 2/1/2022 THE WEBSITE IS BACK UP.  Sorry for the inconvenience we had a hardware/software that failed and had to resort to an older backup.Everyone that still has a  working account to sapphire wasn't affected. Service should have been working as normal for the last of our existing customers. The ticket system is back up for those who ... Read More »

1st Feb 2022
Host/Portal

If anyone is having issues logging in using apps such as Smarters, Tivimate and GSE then please login to your account, Click My services, Click on your active service and you will find your Host/Portal address

3rd Oct 2021
Before Creating a Support Ticket

We are a only a few people now. For those who still have a subscription, please check the Knowledge Base for answers before submitting a ticket. Thank you.

20th Sept 2021
Buffering Issues

PLEASE go through our Buffering / Connections Issue Article here first before contacting support.  For anyone experiencing buffering issues after reading the above article, please send a ticket describing the issue with your IP  address (go to IPchiken.com to get your IP address ) so we can run some tests, any tickets without this ... Read More »

5th Jul 2021
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